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FAQs

Orders

Using a promo or discount code is easy! Follow these steps:

  1. Add items to your cart that you wish to purchase.
  2. Go to the checkout page.
  3. Look for a box labeled "Promo Code," "Discount Code," or something similar.
  4. Enter your code in the provided box.
  5. Click "Apply" or "Submit" to see the discount reflected in your order total.
  6. If the code is valid, you will see the discount applied to your order.

Having Trouble Entering Your Promo Code?

If you’re experiencing issues, try these steps:

  1. Clear Your Browser’s Cache: Stored data might interfere with the website's performance. Try clearing the cache on your web browser to refresh your experience.
  2. Switch to a Desktop Browser: If you're using a mobile device, switching to a desktop browser can sometimes help, as they tend to handle website scripts more reliably.
  3. Use Incognito Mode: Open a private browsing or incognito window. Copy and paste the promo link directly into the incognito browser to avoid session or cache-related issues.

Need Help?
If you're still having trouble applying your code or need further assistance, feel free to reach out! We're here to help you.

Need to make changes to your Grillbot order? Here's how and when you can update your order details:

Order Change Policy

We can only change orders that have not yet been processed for shipping. Once an order has been processed or shipped, we are unable to make modifications. However, you may still return your order for a refund once it arrives.

How to Request an Order Change

  1. Contact Support:

    • To request changes to your order, please reach out to our support team through our website chat or by visiting the Contact Us page.

  2. Provide Order Details:

    • Include your order number and specify the changes you would like to make. This will allow our team to assist you efficiently.

Additional Information

  • If your order hasn't shipped yet:
    • If your order was placed within the last two hours, we’ll do our best to make the necessary changes. Beyond two hours, it may be harder to adjust the order, but feel free to contact us to see what can be done.
  • If the order has already shipped:
    • Unfortunately, no changes can be made, but you can return the package once it is delivered.
  • No confirmation email yet?
    • If you haven't received an order confirmation email, it’s possible that your order is still processing. We will escalate your request to the relevant team for further action.

Need Help?
If you have any questions or need assistance with changing your order, feel free to reach out to our customer support team. We're here to help!

If you need to cancel or make changes to your order, we’re here to help! Here's what to do, depending on the status of your order:

1. If Your Order Has Not Shipped

  • If your order was placed within the last 24 hours, we’ll do our best to cancel or edit it before it ships. Please contact us as soon as possible, and we’ll pass your request to the relevant team.
  • If more than 24 hours have passed since your order was placed, we may not be able to stop the shipment. However, feel free to reach out, and we will do everything we can to assist.

2. If Your Order Has Already Shipped

  • Unfortunately, once an order has shipped, we can no longer make changes to it. However, you have the option to refuse the package upon delivery. Once the package is returned to us and the tracking confirms its return, we can process a refund or assist you with placing a new order.
  • If you've already received the package, you can still return it for a refund by following our return process.

3. If You Haven’t Received a Confirmation Email

  • If you haven't yet received an order confirmation email, it’s possible that the order hasn’t fully processed yet. We will escalate your request to our support team to check the status and attempt to make the necessary changes.

4. If Your Order is Already Cancelled

  • If your order is already cancelled, we’ll confirm that for you and ensure that no further action is required.

Need More Help? If you have any questions or need further assistance, don’t hesitate to reach out! We're here to help.

We offer a variety of payment methods to make your purchase as convenient as possible. Here are the payment options you can use on our website.

Accepted Payment Methods:

  1. Debit and Credit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  2. Net Banking:

    • Available for select banks

  3. UPI:

    • Unified Payments Interface

  4. Digital Wallets:

    • PayPal
    • Amazon Pay
    • Apple Pay
    • Google Pay
    • Paytm
    • Other supported wallets

How to Choose a Payment Method: You can select your preferred payment method during the checkout process. Simply follow the prompts to complete your purchase using the method that works best for you.

Need Help? If you have any questions or need assistance with payment methods, please feel free to contact our customer support team. We're here to help!

If you need to update the billing information on an existing order, please follow these steps:

  1. Contact Our Support Team:

    • Reach out to us with the updated billing name, address, and order number to make the necessary changes.

  2. Order Issues:

    • If your order requires a cancellation or has incorrect delivery details, contact us as soon as possible with the order details so we can address the situation promptly.

Need Help?
If you have any questions or need further assistance with updating your billing information, please feel free to contact our customer support team. We're here to help!

How Do I Check the Status of My Grillbot Order?

To check the status of your Grillbot order, follow these steps:

  1. Check Your Email for Tracking Information:

    • After placing your order, you will receive an email with tracking details. Use this information to monitor the shipment.
    • Can't locate the email? Check your SPAM folder.

  2. Tracking Multiple Shipments:

    • If your order was split into separate shipments (for example, the Grill Brush Bundle Set or Grillbot & Case Bundle), you can track each package individually using the respective tracking numbers.

Need Help?
If you have any questions or need assistance with your order, feel free to contact our customer support team. We're here to help!

Shipping

We understand how frustrating it can be when your package is lost or arrives damaged. Here’s what you can do if you find yourself in this situation:

Lost Packages:

  1. Confirm Shipping Address: Double-check the shipping address in your order confirmation email to ensure it's correct.

  2. Check Around Your Home: Sometimes packages are left in unexpected places. Look around your home, including porches, backyards, and other safe locations.

  3. Ask Neighbors/Building Management: Your package may have been collected by a neighbor or building management. Check with them to see if they have it.

  4. Contact Your Local Post Office: Your local post office might have additional information about the package's location. They can help you track it down.

  5. Wait a Few Days: Occasionally, packages marked as delivered might arrive a day or two later.

If Your Package Is Still Missing: If your package is still missing after taking these steps, please contact our customer support team. Provide your order number and any relevant details so we can assist you promptly.

Damaged Packages:

  1. Document the Damage: Take clear photos of the damaged package and its contents. This will help us assess the situation and expedite the resolution process.

  2. Keep All Packaging: Retain all original packaging, including boxes and packing materials. This may be required for the claims process.

  3. Contact Customer Support: Reach out to our customer support team with your order number, photos of the damage, and a description of the issue. We will guide you through the next steps to resolve the problem.

Resolution Process: For lost or damaged packages, we will work with you to find the best solution, whether that involves a replacement, a refund, or other appropriate measures.

Contact Us: If you need further assistance, please don’t hesitate to contact our customer support team. We are here to help and ensure you receive your order in perfect condition.

Thank you for your patience and understanding.

Visit our Shipping Policy

We currently ship to the following countries:

  • United States
  • Canada
  • Australia
  • France
  • United Kingdom (UK)
  • Germany

If you are located outside of these countries and wish to place an order, please reach out to our customer support team through the "Contact Us" form for assistance with shipping options.

Need Help?
If you have any questions or need further assistance with international shipping, feel free to contact our customer support team. We're here to help!


If you haven't received an order confirmation or shipping details, here are the steps you can take:

1. Check Your Email for Tracking Information

  • After placing your order, you should receive a confirmation email with tracking details. If you can't find it in your inbox, be sure to check your SPAM or Junk folder.

2. Still Can't Locate the Email?

  • If you’ve checked all folders and still can’t find the email, please contact our customer support team. We’ll verify your order and send you the confirmation and tracking details again.

Need Help?
If you're still having trouble or need further assistance, feel free to contact our customer support team. We're here to help!

If your order was marked as delivered but hasn't arrived yet, here are some steps you can take to locate your package:

1. Check Safe Locations: If no one was home at the time of delivery, the carrier may have left the package in a safe location around your home. Please check around your home, including porches, backyards, and other hidden spots.

2. Check with Neighbors/Building Management: Sometimes, neighbors or building management may have collected the package for you. Please ask around to see if anyone has received it on your behalf.

3. Verify Shipping Address: Double-check the shipping address in your order confirmation email to ensure it's headed to the right location. This is an important first step.

4. Check with Your Local Post Office: Your local post office may have additional information about the package's location. It's worth reaching out to them for assistance.

5. Wait a Few Days: Occasionally, packages are marked as delivered but take an additional day or two to arrive. Please wait a few days to see if it shows up.

Next Steps: If, after taking these steps, your package is still missing, please contact our customer support team. We are here to help and will do our best to resolve the situation for you.

If your package was not located, we encourage you to reach out to us for further assistance. Simply visit our Contact Us page, and our support team will be happy to help.

We’re committed to ensuring your Grillbot operates smoothly and continues to take the hassle out of grill cleaning!

If your order has been marked as Returned to Origin (RTO), it means that the shipment was returned to us due to delivery issues. Here are some common reasons why this might happen and what steps you can take.

Reasons for RTO:

  1. Multiple Delivery Attempts:

    • Delivery was attempted more than once, but the package could not be delivered due to either a wrong address or no one being present at the given address.

  2. Incomplete or Incorrect Address:

    • The address provided was incomplete, incorrect, or the pin code was wrong, making it impossible for the carrier to locate the delivery address.

  3. Refusal to Accept Delivery:

    • You or someone at your delivery address refused to accept the order.

What Happens Next:

  • Customer Support Contact: Our customer support team will try to contact you on your registered phone number to resolve the issue. If there is no response or the number is not reachable, the package will be returned to the origin.

Steps to Take:

  1. Verify Address Details:

    • Ensure that your address details are complete and correct in your order confirmation email. This includes the street address, pin code, and any other relevant information.

  2. Contact Customer Support:

    • If your order has been returned to origin, please contact our customer support team to update your address information and arrange for re-delivery.

  3. Stay Available:

    • Make sure someone is present at the delivery address to accept the order during the expected delivery window.

Need Help? If you have any questions or need assistance with your RTO order, please feel free to contact our customer support team. We're here to help!

Product Registration & Warranty

Our Grillbot comes with a 1-year warranty that covers the following:

What’s Covered:

  • Parts and Manufacturer Defects: The warranty ensures that any defects in parts or manufacturing are repaired or replaced at no cost within the 1-year period.

60-Day Money-Back Guarantee:

  • In addition to the warranty, we offer a 60-day money-back guarantee if you're unsatisfied with your Grillbot.

Extended Warranties:

  • You can purchase an extended 1-year or 3-year warranty, which covers parts and labor for manufacturer defects.

What’s Not Covered:

  • Misuse due to direct contact with fire.
  • Water damage.
  • Damage from falls off the grill due to not closing the lid.
  • Use on any surface other than a barbecue grill.

If any of these exclusions apply, the warranty will not cover repairs or replacements.

Need Help?
If you have any questions or need further details about your warranty coverage, feel free to reach out to our customer support team. We're here to help!



Registering your Grillbot is quick and easy, and it ensures you receive a 1-year warranty. Follow the steps below to complete your registration.

Steps to Register:

  1. Find Your Unique Registration Number:

    • Your unique registration number can be found on the bottom of the quick reference guide included with your Grillbot.

  2. Visit the Registration Page:

  3. Fill Out the Registration Form:

    • Complete the form with your product serial number and purchase date in the message section.

Need Help? If you have any questions or need assistance with the registration process, please feel free to contact our customer support team. We're here to help!



Returns & Exchanges

Yes, we do accept returns! Please read our full Return Policy. 

If you'd like to return a Grillbot for a refund, you need to do so within 60 days from the delivery date. 


Click HERE to go to our returns portal.

Please note that we charge a $15 restocking fee. This helps cover the costs associated with processing returns and restocking the item.

All returned merchandise must include all original packaging and accessories. 

When you opt-in for Redo at checkout, your return shipping label is FREE, allowing you to return any item(s) in your order for a refund or store credit without covering the shipping.

*Restocking fees still apply.

Received a Damage or wrong product?

If your machine arrived damaged or you have received the wrong product please contact us at

[email protected]

NOT COVERED:

Misuse due to direct contact with fire, water damage or falls off grill due to not closing the lid, use on any surface other than a barbecue grill.


If you'd like to return your Grillbot item for a refund or exchange, please follow the steps below:

Determine Return Eligibility

  1. Check Order Date:

    • If your order was placed less than 60 days ago, your return or exchange is eligible.
    • If your order was placed more than 60 days ago, we cannot process the return or exchange as it is outside our return window.

  2. Non-Returnable Items:

    • Items damaged from misuse, including direct contact with fire, water damage, or falls off the grill due to not closing the lid, or used on surfaces other than a barbecue grill, are not eligible for return.
    • If we receive such items, no refund will be issued.

How to Return Your Item

  1. Access the Return Portal:

  2. Prepaid Return Label:

    • Once your return is authorized, you will receive a prepaid return shipping label via email or a scannable QR code. However, please note that a $15 restocking fee applies, and you are responsible for it.
    • Use the provided company-issued return label to ensure efficient tracking and processing.

Return Processing Times

  • Returns are generally processed within 5 business days upon receipt by our returns department.
  • Once your return is processed, please allow an additional 3 business days for the refund to reflect in your account.
  • Refunds are issued back to the original method of payment used for the purchase.

Need Help?
If you have any questions about your return, refund status, or need assistance with the process, feel free to contact our customer support team. We're here to help!


Once your Grillbot return has been processed at our facility, we will initiate a refund to your original form of payment. Please allow some time for the refund to be processed by your bank, as it may take a few business days depending on your financial institution.

Important Information:

  • Refund Processing: Refunds are issued once we have received and inspected the returned product.
  • Returns Portal: All returns can be initiated and processed through our easy-to-use returns portal. Once your return is processed, the refund will be initiated.

Refunds will not be issued for returns that do not meet our criteria. The following types of damage or misuse are not covered:

  • Direct contact with fire.
  • Water damage.
  • Damage from falls off the grill due to not closing the lid.
  • Use on any surface other than a barbecue grill.

If we determine that your Grillbot does not qualify for a return, a refund will not be applied.

Need Help?
If you have any questions or need further assistance with your return or refund, feel free to contact our customer support team. We're here to help!


To file a warranty claim for your Grillbot, follow these simple steps:

  1. Email Us:
    Send an email to [email protected] with the details of your issue.

  2. Include the Following Information:

    • A brief description of what's wrong with your device.
    • Attach images of the problem.
    • Provide your registration number (which you received when registering your Grillbot).

Once we receive your email with all the required information, we will process your claim and assist you in resolving the issue.

Not Covered Under Warranty:

  • Damage caused by direct contact with fire
  • Water damage
  • Falls due to not closing the grill lid
  • Use on surfaces other than a barbecue grill

Need Help?
If you have any questions or need further assistance with filing your warranty claim, please feel free to contact our customer support team. We're here to help!

Using Your Grillbot

The Grillbot is the world’s first automatic grill cleaning robot, launched on January 13, 2014. It's designed to take the hassle out of grill cleaning, letting you spend more time enjoying your BBQ with friends and family!

How It Works:

  • Easy to Use: Simply place the Grillbot on your grill, press a button, and let it do the work. No more scrubbing!
  • Fully Automated: This fun-to-watch, fully automated device cleans your grill at the push of a button, making it effortless.

Our Mission:

Our goal is to simplify your life by eliminating the grunt work of grill cleaning, giving you more time to focus on what truly matters—your friends, family, and the party!

Features:

  • Automatic Operation: Place it on the grill, press a button, and walk away.
  • No More Scrubbing: The Grillbot does all the cleaning for you.
  • Fun and Convenient: It’s easy to use and surprisingly entertaining to watch in action!

Need Help?
If you have any questions or need assistance, feel free to contact our customer support team. We’re here to help!

A Quick Getting Started Guide to Your Grillbot

Welcome to the Grillbot family! Follow this guide to get the best cleaning results and keep your grill in top shape throughout the grilling season.

Resources

  • Download the quick start guide HERE
  • Download the manual HERE
  • Watch the video tutorial HERE

Tips and Tricks:

  • Deep Cleaning: Press the Grillbot button again for a deeper clean of your grill grates. Regular use will keep your grill well-maintained.
  • Stubborn Stains: Use a degreaser for tough, burnt-on stains like sauces and cheese.
  • Level Surface: Ensure your grill is on a level surface for optimal cleaning results.

Safety Tips for Cleaning BBQ Grill Brushes:

  • Turn Off Grill: Always ensure the grill is turned off, with no flames, and the lid is closed when using the Grillbot.
  • Initial Charge: Charge the Grillbot for about 4 hours before first use. The built-in sensor will prevent overcharging.
  • Flat Surface: Place the Grillbot on a flat, even surface for best performance.
  • Replaceable Brushes: Replacement brushes are available on our website.
  • Dishwasher Safe: Grillbot brushes are easily removed and dishwasher safe.
  • Brush Types:
    • Brass Brushes: Protect the coating on your grill grates while maintaining flavor.
    • Stainless Steel Brushes: Ideal for a more robust clean, recommended for non-coated grill grates.
  • Easy Operation: Press the button once, and Grillbot cleans your grill in minutes. It beeps when done. Turn it off by lifting it off the grill and pressing the button for 3 seconds.
  • Temperature: Grillbot can be used on hot or cold grills up to 200 degrees (no flames!). If it detects flames, the built-in alarm will sound.
  • Close Lid: Always close the lid when not watching the Grillbot.
  • Cleaning: Remove the brushes and wipe the bottom of the Grillbot with a damp cloth or degreaser. The brushes are dishwasher safe.

Enjoy Your Grillbot!

It's time to let your Grillbot do the work! Keep your grill clean and ready for your next barbecue.

Need Help?
If you have any questions or need further assistance, please contact our customer support team. We're here to help!

Thank you for choosing Grillbot!

Grillbot offers different types of brushes to cater to various grill surfaces. Here’s a guide to help you choose the best brush for your specific grill type.

1. Nylon Brushes:

  • Best for: All Grill Types
  • Benefits:
    • Gentle on surfaces
    • Does not scratch
    • Long-lasting (may require longer cleaning cycles)
  • Description: Nylon brushes are perfect for general use and work well on all types of grill grates, helping to maintain the pristine look of your grill.

2. Brass Brushes:

  • Best for: Stainless Steel or Porcelain Grills
  • Benefits:
    • Softer metal
    • Less likely to scratch
    • Does not leave tiny bristles
  • Description: Brass brushes are ideal for stainless steel or porcelain grills. They help keep your grill looking great without causing scratches.

3. Stainless Steel Brushes:

  • Best for: Cast Iron or Expanded Steel Grills
  • Benefits:
    • Tough and industrial-grade
    • Penetrates tiny pores in cast iron
    • Provides a thorough clean
  • Description: Stainless steel brushes are designed for heavy-duty cleaning. They are perfect for cast iron or expanded steel grills, offering a deep clean by getting into the tiny pores of the cast iron.

Summary:

  • Nylon Brushes: Suitable for all grill types, soft yet durable, ensuring a scratch-free cleaning performance.
  • Brass Brushes: Ideal for stainless steel or porcelain grills, softer metal prevents scratching and keeps your grill looking great.
  • Stainless Steel Brushes: Perfect for cast iron or expanded steel grills, provides a deep clean and penetrates tiny pores in the cast iron.

Choosing the right brush ensures optimal cleaning and maintenance of your grill, helping you achieve the best grilling experience.

Need Help? If you have any further questions or need assistance in choosing the right brush, please feel free to contact our customer support team. We're here to help!


The Grillbot’s brushes are dishwasher safe, but the Grillbot unit itself is not. To clean the Grillbot:

  1. Remove the brushes and place them in the dishwasher for easy cleaning.
  2. For the Grillbot unit, simply wipe the bottom with a damp cloth or a degreaser.

Avoid submerging the Grillbot or placing the entire unit in the dishwasher.

Grillbot brushes are designed for easy removal, cleaning, and replacement. Follow these steps to keep your Grillbot in optimal working condition.

Step-by-Step Guide: Watch the Video

1. Removing the Brushes:

  • Step 1: Flip the Grillbot over so that you have clear access to the brushes.
  • Step 2: Locate the quick release adaptors securing the brushes in place.
  • Step 3: Gently pop the brushes off the Grillbot. They should come off easily with a little pressure.

2. Cleaning the Brushes:

  • Step 1: Once the brushes are removed, you can clean them by hand or place them in the dishwasher.
  • Step 2: If cleaning by hand, use warm soapy water to scrub the brushes and remove any stuck-on debris.
  • Step 3: If using a dishwasher, ensure the brushes are placed securely in the dishwasher rack.

Need Help?
If you have any questions or need further assistance, feel free to contact our customer support team. We're here to help!

Removing and cleaning your Grillbot brushes is a simple process. Follow these steps:

How to Remove the Brushes

  1. Flip the Grillbot over to access the brushes.
  2. Locate the quick release adaptors on each brush.
  3. Apply gentle pressure to pop off the brushes from the adaptors.

How to Clean the Brushes

  • Hand Wash: You can clean the brushes by hand with warm water and mild soap.
  • Dishwasher Safe: The brushes are also dishwasher safe for easy cleaning.

Reattaching the Brushes

  1. Align the brush with the quick release adaptor.
  2. Press the brush into place until you hear a click, ensuring it's securely attached.

If you experience any difficulty, refer to our video tutorials HERE for a visual demonstration.

Grillbot brushes are designed for easy removal, cleaning, and replacement. Follow these steps to keep your Grillbot in optimal working condition.

Step-by-Step Guide: Watch the Video

1. Removing the Brushes:

  • Step 1: Flip the Grillbot over so that you have clear access to the brushes.
  • Step 2: Locate the quick release adaptors securing the brushes in place.
  • Step 3: Gently pop the brushes off the Grillbot. They should come off easily with a little pressure.

2. Cleaning the Brushes:

  • Step 1: Once the brushes are removed, you can clean them by hand or place them in the dishwasher.
  • Step 2: If cleaning by hand, use warm soapy water to scrub the brushes and remove any stuck-on debris.
  • Step 3: If using a dishwasher, ensure the brushes are placed securely in the dishwasher rack.

3. Replacing the Brushes:

  • Step 1: If the brushes are worn out or damaged, you can replace them with new ones.
  • Step 2: Align the new brushes with the quick release adaptors.
  • Step 3: Gently press the new brushes into place until they click securely.

Tips for Optimal Performance:

  • Regularly clean your brushes to maintain their effectiveness.
  • Replace brushes as needed to ensure your Grillbot continues to clean efficiently.

Need Help? If you have any questions or need further assistance, please feel free to contact our customer support team. We're here to help!



The Grillbot is specifically designed for use on grills with a lid. Your grill or flat griddle needs to have a lid or tall edges to prevent the Grillbot from falling off during operation. Without a lid or high edges, the Grillbot may not function properly and could fall off the surface.

Need Help?
If you have any questions about using the Grillbot or need further assistance, feel free to contact our customer support team. We're here to help!


If one or more brushes are stuck or won't stay on, it’s likely time to replace the shafts. You can purchase the quick release shaft HERE.

Broken Shaft Replacement with New Quick Release Adaptor

Replacing a shaft is easy! Follow these simple steps:

Step 1: Remove the brush.
Step 2: Remove the "c-clip" from the brush shaft and pull off the broken shaft.
Step 3: Insert the new shaft and secure it with the c-clip.
Step 4: Ensure that the new c-clip is inserted all the way through the pinhole to keep everything in place.

To see the complete guide with images click HERE.

Need Help?
If you have any questions or need further assistance with replacing the shaft, feel free to contact our customer support team. We're here to help!



If you need replacement parts for your Grillbot, follow these steps:

1.  Troubleshoot the Issue

  • Before purchasing parts, troubleshoot the issue to determine exactly what needs to be replaced. If you're unsure, feel free to contact our support team for assistance in diagnosing the problem.

2. Purchase Parts Online

  • You can easily purchase any parts you need directly from our website. We offer a variety of replacement parts such as brushes, motors, and shafts.

2. Received Faulty Parts?

  • If you received your Grillbot with faulty parts, please reach out to us so we can help you process a warranty claim and provide a replacement.

Need Help?
If you have any questions or need assistance with ordering parts or troubleshooting, please reach out to our customer support team. We're here to help!

Troubleshooting

What to Do if Your Grillbot is Not Functioning Properly

If your Grillbot isn't working as expected, don’t worry! Below are some common issues and how to resolve them.

1. One or More Brushes is Not Spinning

If you notice that one or more of your Grillbot's brushes isn't spinning, it's most likely due to a broken motor. In this case, the motor will need to be replaced. For a step-by-step guide, check out our motor replacement tutorial.

2. Brush Won’t Remove for Cleaning

If you're having trouble removing the brush for cleaning, the issue may be with the quick release adaptor. This part may need to be replaced if it's worn out. We have a detailed tutorial on our website that walks you through how to replace the quick release adaptor.

3. Grillbot Won’t Turn On or Won't Charge

If your Grillbot won't turn on, the cause might be a sleeping battery. Sometimes, the battery may need to be reset or replaced. Head over to our website for a guide on how to reset the battery and troubleshoot power issues.

For Any Other Issues

If your issue doesn't fall into one of the categories above, we encourage you to reach out to us for further assistance. Simply visit our Contact Us page, and our support team will be happy to help.

We’re committed to ensuring your Grillbot operates smoothly and continues to take the hassle out of grill cleaning!

If your Grillbot won't turn on, the cause might be a sleeping battery. Sometimes, the battery may need to be reset or replaced. Head over to our website for a guide on how to reset the battery and troubleshoot power issues.

In some cases your battery needs to be rebooted. All our batteries are plug n' play. If the reboot doesn't work, you can order a replacement battery HERE. 

Need Help?
If you have any questions or need assistance, feel free to contact our customer support team. We’re here to help!

If one or more brushes on your Grillbot have stopped spinning, this is likely due to a broken motor. Fortunately, replacing the motor is quick and easy.

Order a New Motor

You can order a replacement motor HERE. All of our motors are plug-and-play, meaning no complicated wiring is required.

How to Replace a Broken Motor

Follow these simple steps to replace your motor:

  1. Remove the brush and quick release adaptor first.
  2. Open the lid using a 3mm Allen wrench.
  3. Remove the two screws to take out the old motor.
  4. Insert the new motor and gently plug it into the PCB board. It will only fit one way, so DO NOT FORCE it.

For detailed, step-by-step instructions, read our easy-to-follow guide HERE.

Following these steps should have your Grillbot up and running again in no time!

Need More Help? If you have any questions or need further assistance, don’t hesitate to reach out! We're here to help.


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